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Reputation Management

Reputation Management ServicesThe most challenging obstacle your business faces is your online reputation. 71% of consumers change their perception of a company based on the nature of online reviews. This means that if your business has an abundance of negative reviews you are in TROUBLE. If you receive negative reviews the most important thing to do is quickly respond, apologize and clear up the client’s issues. At Go Big L.A., we handle this delicate process for you.

Go Big L.A. cleans up your online reputation while always following Yelp’s specific Terms of Service. If we believe a false review was placed by one of your competitors, we work directly with Yelp to have those fake reviews flagged and filtered.

When we take the time to respond to all reviews  on your behalf (positive or negative) it shows that your company values the consumer’s opinion and experience with them. More than 87% of customers described reviews as a reinforcing decision for their purchases or services while 80% of these consumers have decided not to purchase a product or service because of negative content they have viewed on the internet.

88% of online consumers say they read Yelp & Google+ reviews first to determine the quality of a local business.


Best Reputation Management Service Package

Is your company currently on the Yelp Business Owner pages? If the answer is no, I have good news and bad news. The bad news is you’re missing out on huge business opportunities. The best news is we can help grow your business exponentially on a local basis. Many people searching for local businesses like yours now only use Yelp or Google Places for Business.

So what is it that Yelp really says about your valued business and what results can you truly see from a Yelp Business Page? Business Owners like you and I need Yelp for many reasons. The main two reasons being getting new business in the door and creating a consistent reputation for your company.

So how does Yelp generate new business for your company? Well, there is an average of 138 million unique Yelp visitors each month. This means that 138 million people go on this App each month purely to discover new businesses. 98% of these unique visitors also make purchases based on a business they found on Yelp. 200,000 daily calls and directions are generated to businesses as a result of this amazing platform. This Yelp Business page puts you at the forefront of 138 Million people and an extreme amount of potential business opportunity that you weren’t in front of previously. Small businesses who took advantage of Yelp Business pages saw an average $8000 increase in annual revenue. We think any business professional can see the value of this free advertising.

Yelp Reviews Reputation Management

What does your Yelp ranking say about your business?

Yelp rankings and reviews can either permanently damage your reputation or cause exponential growth, depending on the amount of stars and the review that a customer leaves.
72% of Yelp users say that they trust online reviews as much as personal recommendations! While 90% of these users all agree that a positive review impacts the company they decide to proceed with for their purchase.

What do the stars mean to your business?

First of all, it’s the customer telling you about their experience. A study by Michael Luca, a professor at Harvard Business School, found that there was a correlation between a high Yelp ranking and revenues. For every additional star on Yelp, businesses see an average 5-9% jump in annual revenues. Yelp reviews can benefit or self-implode a business. The reputation of your company is not only in your hands, but in the hands of your customer’s experiences.

Potential Customers Care About Your Reputation

88% of online consumers say they read Yelp & Google+ reviews first to determine the quality of a local business.

Does your business need reputation management? Whether your reputation is flawless or needs work, having our professional reputation management team to respond to reviews and filter those that are obviously fake is to your benefit.  We also respond to positive reviews, directing happy customers to your website or Facebook to build a solid lifetime business relationship.

Reviews can be a company’s best friend or biggest enemy. Let us help you navigate the stormy waters of reputation management and steer your business to the shores of success.
Go Big L.A. offers a complete reputation management service as part of our social media marketing packages!

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Professional Reputation Management Services based in Los Angeles, CA

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